Reference

Your Rights and Our Obligations on fachai68

Access to fachai68 depends on local law and is available where local law permits — these terms set out what you can expect from us and what we ask of you.

Jurisdiction-dependent accessAccount terms in plain languageData handling policyContact path for legal requestsApplies to Touch 'n Go eWallet, Boost, GrabPay transactions
fachai68 Your Rights and Our Obligations on fachai68
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We collect only the account data needed to operate your wallet, verify your identity and process payments through Touch 'n Go eWallet, Boost or GrabPay. Nothing is sold to third parties. Here is how we handle each area that matters to your account:

Data Handling

Account data — your name, email, phone number and payment method identifiers — is stored to operate your account and comply with applicable local obligations. You may request a copy of the data we hold at any time via email.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used on mobile and desktop. You can manage cookie preferences in your browser settings; disabling all cookies may affect login behaviour.

Account Security

Accounts are protected by password and OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can freeze account activity while the matter is investigated.

Retention and Deletion

Account records are retained for the period required under applicable law. When that period ends, or if you request deletion and no legal hold applies, we remove personal data from active systems within a reasonable processing window.

LEGAL CONTACT PATHS

How to Reach Us for Legal or Account Matters

If you need to submit a legal request — such as account closure, data access, or a dispute about a transaction processed through your e-wallet — use the channels below. Each path routes to a team member who handles account and compliance queries, not general lobby support. Include your registered account email in every message so we can locate your record without delay.

Live Chat Start a chat session from any page on fachai68. State your query as a legal or account matter and the agent will escalate it to the right team without you having to wait in a general queue.
Email Support Send your legal request or data query to our support email. Include your account ID, the nature of the request and any relevant transaction reference from your Touch 'n Go eWallet, Boost or GrabPay history.
Account Settings Certain legal actions — such as requesting account closure or updating identity documents — can be initiated directly from your account dashboard without contacting support first.

Common Legal Questions About Your Account

These are the questions we get most often from account holders about their rights, data and how our terms apply to everyday account use in Malaysia.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that participation is lawful in your specific region before opening an account.

Yes. Send a data access request to our support email with your registered account email and account ID. We will respond within a reasonable period with the details we hold on file.

Data is retained for the period required under applicable law after closure. Once that obligation lapses, we remove personal data from active systems. You can ask about your specific retention period through live chat.

Our terms cover the account-side of those transactions. The e-wallet provider's own terms also apply to the transfer itself. Payment disputes that originate inside your e-wallet app go to that provider's resolution process first.

We may suspend an account if identity verification fails, if access appears to originate from a restricted jurisdiction, or if account activity is inconsistent with the registered holder's stated identity. We notify you and explain the next step.

You can initiate closure from your account dashboard or by contacting live chat. Any pending withdrawal to your nominated payment method — such as Boost or GrabPay — is processed before the account is deactivated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.